We’ve acquired a pair new options that you simply may discover helpful. The focus this time has been on bettering communication with patrons and sellers.

External hyperlinks

If you’ve got any associated URLs to your initiatives, like assist pages, homepages, or exterior communities, now you can add these from the External hyperlinks part of the distribute tab.

These hyperlinks will mechanically seem on the highest of each sport obtain & buy web page. They will even present up on the acquisition affirmation web page that’s despatched to each purchaser. In the longer term we might add them to some extra locations as nicely. If you’d like so as to add the hyperlinks to your venture pages we suggest inserting them manually into the outline in the meanwhile.

Support e mail

itch.io doesn’t share your account’s e mail tackle. This is nice for privateness, however not at all times perfect if wish to give your clients a straightforward technique to contact you. From the account settings web page there’s a brand new Support e mail part that allows you to present us with an e mail that we’ll share if somebody who purchased your sport wants assist.

This e mail tackle will likely be utilized in a couple of locations:

• When somebody visits our assist web page, any initiatives they’ve interacted with that present assist data will likely be listed. 
• The “Report project” dialog will checklist assist contact data to assist stop any annoyed gamers from contacting us the fallacious method.
• The buy affirmation e mail could have the Reply-to area set to your assist e mail.

A brand new information about discovering your purchases

We have a brand new information web page designed for patrons explaining intimately what occurs after you purchase one thing. We’ve seen a couple of folks get confused relating to accounts and the way purchases work. Hopefully this clears up any confusion, and be at liberty to share this web page along with your clients in the event that they’ve misplaced the hyperlink to a purchase order.

View the “I already bought this” information

Improved assist for nameless patrons

“Anonymous buyers” are individuals who purchase one thing on itch.io with out registering an account. In the previous, if one among these patrons goes again to the venture web page after they’ve purchased it they’d see the purchase button once more. This was fairly complicated for a couple of of us since there was no indicator that personal the merchandise.

We’ve pushed out an replace that can give nameless patrons a particular session that can present the “You bought this” display as if that they had an account. We additionally nonetheless encourage all patrons to create an account to handle their purchases.

Installation directions on buy e mail

If you’ve supplied any set up directions to your venture, they’ll now seem in your buy affirmation e mail despatched out to each purchaser after they full their buy. If there’s something you wish to ensure a purchaser reads earlier than attempting to put in and run your sport, put it there.

That’s all for now, you probably have any concepts to assist enhance developer/creator communication be at liberty to ship us a message.