A brand new class motion lawsuit in California has been filed in opposition to GameStop, accusing the retailer of recording buyer help conversations with out buyer consent. First reported by Bloomberg, the lawsuit additionally alleges that GameStop has been sharing the transcripts of these conversations with a 3rd get together. 

Filed by plaintiff Miguel Licea in a federal swimsuit, his attorneys wrote that through the use of the chat characteristic on its web site, GameStop “covertly wiretaps the communications of all guests…and shares the key transcripts of these wiretaps with a 3rd get together that boasts of its skill to reap private information from the transcripts for advertising and different functions.”

That third get together is claimed to be the client help platform Zendesk. Licea’s lawsuit alleged that the platform “publicly boasts about its skill to reap extremely private information from chat transcripts for gross sales and advertising functions.”

Recording conversations with out consent violates California’s Invasion of Privacy Act, or CIPA. Per the act, web sites cannot make transcripts of conversations, or give these transcripts to a 3rd get together, with out the express consent of all earlier events concerned. Most corporations, acknowledged Licea, comply simply by telling guests that conversations are being recorded.

“Consumers can be shocked and appalled to know that Defendant secretly creates transcripts of these conversations and shares them with [Zendesk],” continued the lawsuit. 

At time of writing, GameStop has but to problem a press release relating to Licea’s lawsuit.

This marks the second lawsuit of the yr for GameStop. In May, the retailer was sued by former New York worker Trevon Mack for labor violations. Mack argued that underneath New York legislation, workers needs to be paid weekly relatively than bi-weekly.