Thought Industries Helped Migrate Exterro Data With No Downtime
Exterro is a number one software program supplier for knowledge threat administration options. The firm serves a worldwide group of shoppers and companions, together with enterprise-grade, blue-chip firms within the regulation enforcement, banking, pharmaceutical, and authorized industries. These firms depend on Exterro’s companies to maintain their vital knowledge secure and safe.
Faced with an LMS that was deprecating its companies, Exterro wanted a brand new studying answer that would ship on three guarantees:
- Securely and seamlessly transition 45,000 learners in 90 days with no downtime or interruptions in service.
- Support the expansion and distinctive wants of their associate group.
- Provide the partnership and performance to create an expertise that displays their model values whereas taking their studying enterprise to new heights.
Secure Onboarding With Velocity
With a looming deadline to transition from their outdated LMS to Thought Industries, Exterro confronted the daunting job of getting their new website dwell in 90 days. To make issues much more difficult, Exterro’s enterprise has distinctive wants for knowledge safety and uptime.
“The Exterro platform could be very strong, it is very dependable, and it is one thing that’s used on a minute-by-minute foundation by our clients,” stated Exterro’s Vice President of Global Training, Sarah Hargreaves. “We couldn’t disrupt the training of any single pupil, placing them on pause whereas we went by a migration journey. That was a very vital factor for us. We did not need any downtime in any respect.”
The Exterro staff wanted to know that Thought Industries would take their onboarding course of as critically as Exterro treats its personal clients. Data threat administration isn’t just one thing that Exterro delivers to its clients. It’s a requirement in the whole lot that they do. With the kinds of shoppers they’ve, there must be full belief of their uptime and knowledge safety administration.
After rigorous planning and a focus to element by the onboarding course of, the staff met its aim to be dwell in 90 days. According to Ms. Hargeaves, “The onboarding course of undoubtedly met our expectations. It was only a very nice and supportive expertise.”
The Importance Of Change Management
Migrating 5000 learners with vital uptime necessities could be a daunting job. But the Exterro staff discovered a associate in Thought Industries, who was prepared to lean in and guarantee expectations had been met at every stage of the onboarding course of.
“We had an enormous variety of learners…shifting something of that measurement, it may take some planning,” stated Ms. Hargreaves. “Things may be very fast-paced with so many SaaS-based options to assist…there are lots of shifting components for lots of people. And these issues had been baked into how we wished to handle this undertaking.”
With such a excessive quantity of learners and delicate knowledge to think about, change administration was prime of thoughts for each groups. “To embark on a major migration journey and transfer onto a brand new platform with nice UX and UI, we wanted to ensure that all of the individuals concerned had been assured that nothing would go improper,” stated Ms. Hargreaves.
At the start of the undertaking, the Exterro staff was admittedly nervous, as they wished to make certain the undertaking would unfold as anticipated. They did important planning and held common opinions as they moved by the undertaking. At every step, they stopped to have a look at how the method was working. They performed impression evaluation as they progressed, as they had been consistently fascinated with completely different situations that had been offered to them.
The Thought Industries undertaking supervisor that was assigned to Exterro invested time in understanding their wants and listening to the concepts and considerations concerning the undertaking’s impression on their learners and their enterprise. In the method, it turned a relationship constructed on belief.
Serving A Partner Community
As a worldwide enterprise, Exterro helps an intensive channel group. Making positive these companions can ship the identical stage of companies that Exterro offers its personal frontline clients is vital to their success.
Thought Industries offers Exterro the power to create distinctive studying experiences for his or her workers, clients, and channel companions utilizing Ti’s multi-tenancy answer, Panorama. Each of those audiences can use their customized learner dashboards to “select their very own journey” and determine what coaching they want within the second.
The factor that actually units Thought Industries aside from the competitors is Panorama. Panorama has simply blown us away with its alternatives. Absolutely blown us away.
– Sarah Hargreaves, Vice President, Global Training, Exterro
When new channel companions are invited into the Exterro Academy, they enter by way of a associate portal, a spot that has been designed for his or her expertise. The content material offered on these websites is branded by Exterro and designed completely for using sure learners.
See the complete Exterro case research right here.
