Realme has launched a premium after-sales plan for its current and new clients in India, Realme Care+. The new subscription-based program goals to offer a seamless assist expertise, an prolonged 1-year guarantee, a 12 months of display screen safety, and a 12 months of unintentional and liquid injury safety for Realme units. The firm additionally added that the premium service would allow clients entry to the corporate’s service workers, hassle-free declare processes, and approved service facilities with real system components.

Realme acknowledged the built-in digital customer support platform would assist SMS notifications and stay monitoring of service requests, data financial institution, pick-up service, TV on-door service, self-service, software program upgrades, and guarantee standing checks. In addition, a supporting service middle will coordinate with the technical assist crew to make upkeep duties and repairs simpler for patrons availing of this scheme. 

The value-added service will likely be accessible through social media, e mail, voice, WhatsApp, and webchat from 9:00 AM to 9:00 PM IST. In addition, it’ll prolong assist to a number of regional languages like Tamil, Telugu, Bengali, Gujarati, Kannada, Malayalam, Marathi, Punjabi, and Hindi. 

CEO of Realme India, VP of Realme, and President of Realme International Business Group, Madhav Sheth, stated, “Realme Care is a sworn statement of our dedication to serving the very best to our clients and our focus to additional construct on our buyer expertise. Through this initiative, we’re making certain an entire service by digital know-how with ‘service high quality as the inspiration and ‘consistency, comfort, and care because the core values. We are hopeful that Realme’s service will turn out to be the client expertise benchmark within the know-how trade.” 

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