I disagree. Think about a regularly-spending participant will get hacked by no fault of her personal (e.g. by way of a third-party knowledge breach) and her passwords get compromised. Her lovingly-curated sport account will get stolen. With out customer support to revive her account, it’s extremely doubtless that the prospect of any future purchases from her will go to zero quicker than the worth of most NFTs. It’s immensely irritating when a participant will get into a foul state, normally by a mistake or an accident occurring. Giving these gamers no recourse to undo that mistake or accident is enormously irritating.

Frustration is likely one of the largest drivers of gamers quitting. Decreasing frustration wherever we will instantly interprets to important will increase in participant retention. Buyer Service’s main position is decreasing participant frustration induced by participant errors or accidents. Buyer Service expertise helps with participant engagement, which is strongly correlated with earnings and retention.

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