Some Neopets customers are locked out of their accounts following the huge information breach that allegedly compromised 69 million accounts in July. The excellent news is that these gamers — which embody me — haven’t been hacked. The issue continues to be slightly extra difficult, and impacting an unspecified portion of Neopets gamers.
The Neopets crew compelled a password reset for all customers on Monday, a safeguard designed to assist shield customers following the hack. Jumpstart, which has owned Neopets for years, posted an replace on the Neopets web site and social media: “As a precaution, we’re taking steps to guard customers’ accounts, so whenever you subsequent go to Neopets, you can be prompted to alter your password,” the crew wrote.
Neopets gamers which might be having issues are largely customers who not have entry to their connected electronic mail addresses, like me. In reality, I’ve no clue what electronic mail handle my Neopets account is even connected to; I merely didn’t assume to alter the e-mail handle related to my account as a result of over the previous few years, I’ve had no bother logging in. It was an choice, although, which suggests this gaffe is barely on me.
There are seemingly tons extra gamers in the identical boat, publishing confused pleas for assist and mourning their decades-old misplaced accounts throughout Fb, Reddit, Discord, and different social media. To place it bluntly, it’s a multitude of confusion amongst fearful and likewise livid gamers. Neopets, as soon as an immensely standard create-a-pet web site, has had a contentious relationship with gamers for a while — notably, proprietor Jumpstart. The factor is, individuals love Neopets and the day-to-day crew that works on the positioning. However they’re irritating with the overarching construction of the positioning, whether or not that’s an absence of sources or transparency.
Ultimately rely, in 2020, Neopets had a reported 100,000 every day lively customers. Among the sport’s most passionate gamers have performed for many years, they usually’re involved about shedding that historical past and entry.
Jumpstart has not responded to Polygon’s request for extra data.
Elsewhere in Neopets’ Monday assertion, the crew famous that there’s no proof bank card data was accessed within the breach. The crew additionally wrote that the employees is “working across the clock” so as to add new security measures. Multi-factor authentication is one function Jumpstart is working so as to add.
